Virtual Human Service Delivery: Scan of Implementation and Lessons Learned


The COVID-19 pandemic largely forced human services programs to shift from in-person to virtual service delivery, making this a growing and emerging field. Assessing and understanding which human services appear to be effectively delivered remotely, to whom, and under what circumstances is important, especially for under-served populations, which can include racial/ethnic minorities and participants with barriers to service access. These briefs provide an early step to begin to capture preliminary lessons and considerations for tailoring virtual services approaches to best meet the needs of a variety of program participants and contexts. As programs and communities get more experience, collect more data, and conduct more rigorous evaluations, learnings and practices will evolve.