Measuring the Effectiveness of Virtual Human Services

04/30/2021

The COVID-19 pandemic drove a large and rapid transition from in-person human service delivery to virtual approaches. Measuring the implementation and outcomes of virtual human services in a timely way is crucial to understanding the challenges and successes for a variety of participants across programs and services. Research on telehealth and remote home visiting can inform strategies, outcomes, and measures for assessing participant and staff experiences with virtual human services.

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