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Telehealth & Virtual Service Delivery

Reports

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Measuring the Effectiveness of Virtual Human Services

April 29, 2021
The COVID-19 pandemic drove a large and rapid transition from in-person human service delivery to virtual approaches. Measuring the implementation and outcomes of virtual human services in a timely way is crucial to understanding the challenges and successes for a variety of participants across programs and services.

Easy or Hard? Delivering Different Types of Human Services Virtually

March 4, 2021
In response to the COVID-19 pandemic, many human services programs rapidly shifted their service delivery from primarily or exclusively in person to mostly or entirely virtual (via phone, video call, text, email, etc.) with varying degrees of perceived success. Some services (e.g., emergency shelter, distribution of food/diapers) simply must be administered in person.

Choosing Platforms for Virtual Human Services Delivery

March 4, 2021
Interviews with program administrators and frontline workers across a range of human services programs early in the COVID-19 pandemic provided great insight into the tradeoffs and relative advantages of choosing virtual platforms to administer services from.

Virtual Human Services for Different Populations

March 4, 2021
Interviews with program administrators and frontline workers across a range of human services programs early in the COVID-19 pandemic offered rich information about how well virtual service delivery worked for different types of participants.

Lessons Learned from Virtual Human Services during COVID-19

March 4, 2021
Interviews with program administrators and frontline workers across a range of human services programs early in the COVID-19 pandemic provided key takeaways to help promote effective, accessible, and equitable virtual service delivery.
ASPE Issue Brief

ASPE Issue Brief: Medicare Beneficiary Use of Telehealth Visits: Early Data From the Start of the COVID-19 Pandemic

July 27, 2020
This ASPE issue brief examines changes in Medicare fee-for-service primary care visits and use of telehealth at the start of the COVID-19 public health emergency (PHE). This brief seeks to address the issue of how and whether the Medicare telehealth flexibilities introduced to address the COVID-19 pandemic may have helped maintain access to primary health care during the PHE.

Virtual Case Management Considerations and Resources for Human Services Programs

March 31, 2020
By Annette Waters, Pamela Winston, and Robin Ghertner April 1, 2020

Experiences of Medicaid Programs and Health Centers in Implementing Telehealth

March 5, 2019
Health centers are experimenting with telehealth for a range of conditions, working with different types of remote providers, and confronting different telehealth policies and implementation barriers, depending on their locations and payer mix.  This paper explores the experiences of health centers and state Medicaid programs in seven states.

Using Telehealth to Identify and Manage Mental Health and Substance Use Disorder Conditions in Rural Areas

December 11, 2018
Access to services, particularly behavioral health and substance use disorder (SUD) treatment services, is challenging in rural and other underserved areas.
ASPE Issue Brief

Using Telehealth to Support Opioid Use Disorder Treatment Issue Brief

October 31, 2018
This Issue Brief was informed by an ASPE-funded study conducted by RTI International that assessed the use of telehealth to identify and manage SUDs in rural areas. The final research brief included an environmental scan and site visits with participants that represented a wide range of telehealth experiences throughout the country.