Virtual Human Services Measurement Strategies Infographic

The breakout box it states: Quick data gathering and analysis can provide the basis for later rigorous evaluations.

Studies on telehealth and remote home visiting show it is feasible to collect and analyze data on virtual human services.

Programs can identify outcomes of interest and corresponding data sources to inform program management decisions.

Measurement strategies can be used even after virtual services begin

Outcome of Interest Example Data Sources
Service utilization Administrative data on service usage
Technology skills and comfort Participant / provider surveys; staff-reported participant outcomes
Participant satisfaction Surveys during and/or after intervention
Provider satisfaction Interviews (Information technology staff, administrators, case managers)
Provider-participant relationship Participant and provider surveys; enrollment data
Cost-effectiveness Per-person annual program costs/savings
Participant outcomes Staff direct observation (e.g. of coping skills); participant self-reports (e.g. anxiety, income); parent reports of children’s outcomes
Program design and implementation Focus groups with private / public stakeholders; program reports and documentation

Where possible, compare data from before and after services went virtual.

Return to Measuring the Effectiveness of Virtual Human Services page.