Virtual Human Services for Different Populations

03/05/2021

Interviews with program administrators and frontline workers across a range of human services programs early in the COVID-19 pandemic offered rich information about how well virtual service delivery worked for different types of participants. Virtual services easily and effectively met the needs of some participants, while virtual delivery did not fit as seamlessly into others’ lives, given their resources, needs, and experiences. This brief highlights populations for whom virtual services more easily (or less easily) met their needs.

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