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Program administrators and frontline workers across a range of human services programs early in the COVID-19 pandemic shared important takeaways around how to better utilize technology to administer virtual services. This brief highlights key considerations which emerged from programs, including around technology access and capacity, staff and participant support and training, and confidentiality and privacy in virtual settings.
*This content is in the process of Section 508 review. If you need immediate assistance accessing this content, please submit a request to Pamela Winston, (202) 969-3827, Pamela.Winston@hhs.gov. Content will be updated pending the outcome of the Section 508 review.
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