Lessons Learned from Virtual Human Services during COVID-19


Interviews with program administrators and frontline workers across a range of human services programs early in the COVID-19 pandemic provided key takeaways to help promote effective, accessible, and equitable virtual service delivery. This brief illustrates initial lessons learned across various elements of virtual service delivery, including tips for best meeting participant needs and supporting staff.


"Lessons Learned from Virtual Human Services during COVID-19" (pdf, 178.02Kb)

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