Following an Admissions Cohort: Care Management, Claim Experience and Transitions among an Admissions Cohort of Privately Insured Disabled Elders over a 16 Month Period

This is the second in a series of reports based on longitudinal information collected from a sample of 1400 individuals with long-term care (LTC) insurance, who notified their insurance company that they are receiving or intend to receive paid services for which they will file or have filed a claim under their LTC policy. These individuals comprise "an admissions cohort" of new LTC service users. This admissions cohort has been tracked over a period of 16 months. The purpose of this report is to report on selected findings of data collected from the first four follow-up telephone interviews completed after the initial in-person baseline assessment. These interviews were conducted at four-month intervals and examine key issues related to changes in disability status, the use of care management services, individuals' experience with the claims filing process, and transitions through the continuum of care. The authors also report on individuals' satisfaction with providers and their experiences with their LTC insurance. [36 PDF pages]