Human Services

Interviews with program administrators and frontline workers across a range of human services programs early in the COVID-19 pandemic offered rich information about how well virtual service delivery worked for different types of participants.

In response to the COVID-19 pandemic, many human services programs rapidly shifted their service delivery from primarily or exclusively in person to mostly or entirely virtual (via phone, video call, text, email, etc.) with varying degrees of perceived success. Some services (e.g., emergency shelter, distribution of food/diapers) simply must be administered in person.

Interviews with program administrators and frontline workers across a range of human services programs early in the COVID-19 pandemic provided key takeaways to help promote effective, accessible, and equitable virtual service delivery.

Interviews with program administrators and frontline workers across a range of human services programs early in the COVID-19 pandemic provided great insight into the tradeoffs and relative advantages of choosing virtual platforms to administer services from.

This report to Congress analyzed 10 years of data to look at trends in emergency department utilization at the national and state levels. The report analyzes three categories of utilization:

This report provides welfare dependence indicators through 2016 for most indicators and through 2017 for some indicators, reflecting changes that have taken place since enactment of the Personal Responsibility and Work Opportunity Reconciliation Act (PRWORA) in 1996.

This report provides welfare dependence indicators through 2017 for most indicators and through 2018 for other indicators, reflecting changes that have taken place since enactment of the Personal Responsibility and Work Opportunity Reconciliation Act (PRWORA) in 1996.

This project examines the initial effects of policy changes required by the 2014 reauthorization of the Child Care and Development Fund (CCDF) program as well as the subsequent CCDF final rule published in September 2016 by the U.S. Department of Health and Human Services (HHS).

This brief uses a literature review and interviews with TA providers and recipients to explore strategies for assessing recipients' needs for training and technical assistance (TA). It explores specific needs assessment strategies, such as structured needs assessment tools or hearing from recipients or program participants.

U.S. Department of Health and Human Services Office of the Assistant Secretary for Planning and Evaluation December 2020 Link to Printer Friendly Version in PDF Format (6 PDF pages)