Skip to main content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.


The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Perspectives of Program Participants on Virtual Human Services During COVID-19

Publication Date

Focus groups with a small sample of program participants across a range of human services programs in Fall 2020 captured the perspectives of people served to better understand the perceived strengths and limitations of virtual services. Participants noted that future service systems should be carefully tailored to participants’ needs, strengths, and preferences to reach all participants effectively and equitably.

Return to Virtual Services landing page.