Persons in Low-Income Households Have Less Access to Internet Services


This factsheet presents estimates of access to internet services for low-income families, as well as differences by demographic characteristics and geography. Key takeaways include:

  • In 2019, more than 1 in 6 poor persons had no internet access.
  • Access to the internet varied by race and ethnicity, with Asians and Whites more likely to have access than Blacks, Hispanics, and American Indians/Alaska Natives.
  • Persons living in nonmetropolitan areas have less access to the Internet than those in metropolitan areas.
  • Internet access is less common among older poor persons.
  • Access to the internet among poor persons varies across states.

This content is in the process of Section 508 review. If you need immediate assistance accessing this content, please submit a request to Kendall Swenson, Content will be updated pending the outcome of the Section 508 review.

A prior version of this brief with data for 2018 is also available:

Other Resources

  1. Virtual Case Management Considerations and Resources for Human Services Programs
  2. Using Telehealth to Identify and Manage Health and Substance Use Disorder Conditions in Rural Areas
  3. Advances in Telehealth
  4. Improving Human Services Using Virtual Technical Assistance

More information on providing virtual case management in human services programs may be found on the Virtual Case Management landing page.