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Advisory Council July 2020 Meeting Presentation: Nevada CAN Rapid Response

Monday, July 20, 2020

Printer Friendly Version in PDF Format (12 PDF pages)


Nevada CAN Rapid Response

A collaboration of the Nevada Aging Network
Resources for People Living with Dementia

Peter Reed, PhD, MPH,
Director and Professor, Sanford Center for Aging, University of Nevada Reno School of Medicine

What is Nevada CAN?

The Nevada COVID-19 Aging Network (Nevada CAN) rapid response effort is a statewide, inter-organizational collaboration of many aging services organizations, led by the Nevada Aging and Disability Services Division (ADSD) mobilized to support elders during the COVID-19 outbreak.

Our Goal

To mobilize all available resources and ensure that Nevadans have access to medical, social and daily essential items at home, reducing risk of exposure to and impact of COVID-19.

Delivery of Daily Essentials: Food and Medication Action Team (FMAT)

  • Food Delivery
  • Medication Delivery
  • Medical Supplies
  • Pet Support

Telehealth Services: Telehealth Action Team (THAT)

  • Tele-Social Work Services
    • Assessment
    • Case Management
    • Counseling
  • Telemedicine Services
    • Geriatrics Assessment
    • Primary Care
    • Psychiatry
    • Dementia Care
    • Other clinical services as available

Social Support Action Team (SSAT): The NEST Collaborative

  • CHECs: Calls to Homebound Elders in Community
  • PEER Groups: Virtual Places for Elders to Engage and Relate
  • TECH Volunteers: Technical Education and Connection Help for existing groups of friends and individual elders

How Do Consumers Access Services?

  • Text
  • Phone
  • Website

Nevada CAN: Nevada COVID-19 Aging Network

Nevada CAN: Nevada COVID-19 Aging Network Web Page screen shot.

What does the consumer need?

  • Tell us what you need:
    Required - select all that apply
    • Food
    • Prescription Medication
    • Medical Supplies
    • Medical - telehealth (primary care, geriatrics, and social work)
    • One on one check in calls
    • Small group social activities (online or telephone)
    • Emergency financial assistance
    • Legal information and support
    • Help cooking, cleaning or bathing
    • Other
  • Do you currently have a primary care provider?
    • Yes
    • No


  • Refer
    • Receive referral and triage consumer
  • Contact
    • Contact consumer
  • Connect
    • Connect to resource, CCRC, or action team

Key to Success: Mobilizing Existing Networks

  • Nevada State Unit on Aging (ADSD)
    • Nevada Care Connections (ADRC)
    • Nevada 211
    • Regional Planning Groups / County and Local Agencies
  • Nevada System of Higher Education (NSHE)
    • Dementia Friendly Nevada
    • HRSA-funded Geriatrics Workforce Enhancement Programs
    • Service Learning Student Volunteers


NEXT Collaborative

Nevada Ensures Support Together
A Program Innovation of the Nevada COVID-19 Aging Network’s (Nevada CAN) Social Support Action Team

Jennifer Carson, PhD, Director, Dementia Engagement, Education and Research (DEER) Program,
School of Community Health Sciences, University of Nevada, Reno; Project Director, Dementia Friendly Nevada

NEST Collaborative Overview

  • 30+ aging/social service organizations working together to provide volunteer-hosted virtual social support
    • Alleviate social isolation and loneliness during this time of social distancing
    • Ensure the essential needs of homebound elders are met
    • Provide opportunities for mutual social support

It’s not just about what Nevada CAN do for elders, but also what elders can do for our volunteers and each other!

Elders are a Valuable Resource

  • Elders need community and communities need elders.
  • No matter the problem, community is the answer.
  • The social fabric of community is formed through reciprocity and a shared sense of belonging.
  • The NEST Collaborative aims to cultivate community, one conversation at a time.


Elder Advisors with NEST and ADSD leaders during a Nevada CAN Website Review screen shot.

NEST Collaborative Programs

  • CHECs = Calls for Homebound Elders in Community
  • PEER Groups = Places for Elders to Engage and Relate
  • TECH Gatherings and Assistance = Technical Education and Connection Help

Available in English, Spanish, Italian, and other languages based on volunteer availability.

In Just 3 Months!

  • 100+ volunteers
  • 100+ program participants
  • Comprehensive online volunteer training program available to the entire aging and social services network for free
  • 11 UNR student interns currently conducting more than 1,300 hours of outreach
  • Strong linkages to long-term care sector -- ready to serve residents
  • Developing new partnerships and resources to launch new volunteer position to provide TECH Assistance
  • Statewide and national attention, including the U.S. Senate Special Committee on Aging


Nevada CAN Telehealth Services

Direct from your HOME to our OFFICE


Initial Comprehensive Geriatrics Assessment

  1. Make request at 211 / Nevada CAN
  2. Schedule Tele-medicine Geriatrics Visit
  3. Receive comprehensive assessment:
    • Physical / Medical Review
    • Psychosocial Review
    • Medication Review
    • Care Plan with recommendations
  4. (As Needed) Patients referred to:
    • Chronic Care Management
    • Tele-Psychiatry
    • Social Work Therapy
    • Tele-Dementia Care
    • OT, PT, Speech Therapy
    • New primary care provider (if not a patient of one already)

Available SERVICE Referrals and Partners

  • Tele-Dementia Care
    • Cleveland Clinic, Lou Ruvo Center for Brain Health
  • Chronic Care Management
    • University Health Sanford Center Geriatrics Specialty Care
  • Tele-Psychiatry
    • University Health Psychiatry
  • Social Work Therapy
    • University Health Sanford Center Geriatrics Specialty Care
    • Accessible Space
  • Occupational Therapy, Physical Therapy, & Speech Therapy
    • Accessible Space
    • The Continuum
  • New Primary Care Physician (PCP)
    • University Health Internal Medicine
    • Nevada Health Centers and other Federally-Qualified Health Centers (FQHCs)

As of 7/12: 1036 clients with 1669 service referrals

  • FMAT: 592
  • NEST: 184
  • THAT: 131
  • ADRC: 762
Circle Chart: Food (22%), Prescription Medication (8%), Emergency Financial Assistance (23%), Medical Supplies (7%), Legal Information and Support (6%), Help Cooking, Cleaning and Bathing (6%), One on one Check-in Calls (5%), Small Group Social Activities (4%), Telehealth Services (6%), Other (13%).


Peter Reed, PhD, MPH
Director, Sanford Center for Aging
Professor, Community Health Sciences
University of Nevada, Reno School of Medicine

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