Improving Human Services Using Virtual Technical Assistance


HHS and other federal agencies support a wide range of technical assistance (TA) initiatives – including both virtual and in-person efforts – to support their significant investment in local communities working to improve economic resilience and well-being. Virtual TA is a form of planned and ongoing TA delivered remotely with built-in opportunities for interaction and an arc of learning framework that advances informal knowledge to more sophisticated reasoning over time. This one-page summary and brief highlight lessons learned from key informant interviews with federal staff and TA providers about virtual TA.