Interviews with program administrators and frontline workers across a range of human services programs early in the COVID-19 pandemic provided key takeaways to help promote effective, accessible, and equitable virtual service delivery.
In response to the COVID-19 pandemic, many human services programs rapidly shifted their service delivery from primarily or exclusively in person to mostly or entirely virtual (via phone, video call, text, email, etc.) with varying degrees of perceived success.
Interviews with program administrators and frontline workers across a range of human services programs early in the COVID-19 pandemic provided great insight into the tradeoffs and relative advantages of choosing virtual platforms to administer services from.
Interviews with program administrators and frontline workers across a range of human services programs early in the COVID-19 pandemic offered rich information about how well virtual service delivery worked for different types of participants.
The COVID-19 pandemic largely forced human services programs to shift from in-person to virtual service delivery, making this a growing and emerging field.
Improving the Design, Targeting, and Effectiveness of Training and Technical Assistance: A Learning Agenda
This learning agenda explores several potential topics for further learning about training and TA outcomes and approaches.
This brief explores lessons about six strategies federal or philanthropic agencies can take to try to enhance local cross-sector collaboration.
Many parents owing child support may struggle with housing instability, though little research has documented the extent of this phenomenon.
Recent focus on evidence-based decision-making has led to multiple federal efforts to determine the evidence behind various programs, particularly those seeking federal funding. This has led to the development of multiple evidence-based registries, most of which are based on “model programs”.
Home Department of Health and Human Services Interagency organizations As a member of the following interagency organizations related to human services, HHS would also like to make stakeholders aware of these additional websites with COVID-19 resources. Interagency Working Group on Youth Programs
This factsheet presents estimates of access to internet services for low-income families, as well as differences by demographic characteristics and geography.
This site provides key COVID-19-related guidance and information from HHS for human services program providers and stakeholders, particularly state and local government agencies and faith and community-based organizations.
To limit viral transmission during the COVID-19 pandemic, government and public health officials have asked the public to engage in social distancing. In response, many human services agencies are closing their offices and providing services in other ways, such as online and over the telephone. This has created daunting challenges for services tha
By Annette Waters, Pamela Winston, and Robin Ghertner April 1, 2020
HHS and other federal agencies support a wide range of technical assistance (TA) initiatives – including both virtual and in-person efforts – to support their significant investment in local communities working to improve economic resilience and well-being. Virtual TA is a form of planned and ongoing TA delivered remotely with built-in opport
ASPE has contracted with Research Triangle Institute and the University of North Carolina School of Government for this project, which seeks to understand how local, state, faith-based, and nonprofit human services programs and organizations can create and use social capital to increase employment, reduce poverty, and improve child and family well
This report details takeaways and next steps from the HHS Health and Human Trafficking Symposium on November 28–29, 2018. The event was a 10-year followup to HHS’s 2008 National Symposium on the Health Needs of Human Trafficking Victims , which set an agenda for the past decade of research, policy, and practice at the intersection of health a
Despite broad agreement that the child support program has performed well since the passage of the Child Support Performance and Incentive Act (CSPIA) in 1998, questions remain over whether the current measures will continue to drive better performance on outcomes that reflect the child support program’s core mission. To shed light on this issue
By: Jacqueline Kauff, Emily Sama-Miller, and Elizabeth Makowsky Mathematica Policy Research This report provides an overview of benefits access initiatives in every state and of major, privately-developed, benefits access initiatives. Contents Volume I: Background, Efforts in Brief, and Related Initiatives PDF format