

Consumer Protection in Private Health Insurance: The Role of Consumer Complaints. 1. Internet Complaints Information System (ICIS)
Features
Complaint categories: ICIS, the electronic searchable database, contains closed complaints from January 1996 onwards, with key fields being the type of coverage and the reason for the complaint. Attachment 6 provides the TDI listing of these fields. TDI uses NAIC complaint codes and submits complaints data to the NAIC complaints dat