

Consumer Protection in Private Health Insurance: The Role of Consumer Complaints. E. Agency Performance Issues
Staffing
In the DHCA there is one Consumer Services Specialist with responsibility for the Hotline, although consultation may occur with other staff as required for guidance, including legal staff.
The Ombudsman Office has a total of 4 and 1/2 staff, together with the Ombudsman. These staff cover all issues, including providing the Medicai