WtW enrollees who received job readiness training and job search/placement services generally judged them to be useful, regardless of the study site. The perceived utility of the ancillary services tended to be lower and more varied across the sites.
The programs studied in this evaluation delivered core employment preparation services that were consistently judged to be useful by the enrollees who received them. On a scale ranging from 1 (not useful at all) to 3 (very useful), the mean values of indices of the usefulness of job readiness training and job search/placement services fall within bands that are both high and narrow, ranging from 2.4 to 2.7 (Appendix Exhibit B.3).(27)
Although assessments were less consistent across sites, enrollees generally held ancillary services in lower regard than the core services. The ancillary services that enrollees judged to be most useful were life skills training, counseling, peer support or discussion groups, and mediation services. Mediation services were viewed as being especially useful, with mean index values reaching 2.7 in Nashville and Philadelphia and 2.8 in Phoenix and St. Lucie County (Appendix Exhibit B.3). Enrollees viewed mental health services, legal assistance, and substance abuse treatment less favorably. They viewed legal assistance least favorably; the mean index value for that service was less than 2.0 in seven of the study sites.