Using Behavioral Economics to Inform the Integration of Human Services and Health Programs under the Affordable Care Act . Conclusion


Structuring the interface between health and human services programs, in the context of ACA implementation, is likely to involve considerable experimentation and learning over time. Fortunately, much research has already identified many factors that influence, sometimes in surprising ways, consumers’ responses to the options they encounter. Based on that research, policymakers can structure the process of moving between health programs and human services programs to increase the odds that consumers’ preferences and needs are met as they enroll in programs for which they qualify. As that effort moves forward, it will be important to engage in ongoing empirical testing and refinement of strategies to incorporate new information about the approaches that prove most effective.


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