Understanding Medicaid Home and Community Services: A Primer, 2010 Edition. Technical Assistance for Medicaid HCBS Quality


CMS staff, be they Regional Office staff assigned to the waiver and/or staff in the Baltimore Central Office, are available to answer states’ questions about Medicaid HCBS quality and to provide guidance. In addition, since 2001 CMS has made available to the states free quality-related technical assistance (TA) through the National Quality Enterprise (NQE).8 The NQE provides one-on-one TA for states targeted to specific waivers. In addition, the NQE conducts HCBS Quality Training Forums consisting of teleconferences open to all states where topics related to HCBS quality oversight are addressed by CMS, national experts, and state HCBS staff. The NQE also publishes periodic manuscripts on various HCBS quality issues and maintains a website. This site includes links to many CMS documents pertaining to HCBS quality, as well as manuscripts and resources endorsed by CMS. Those joining the website are able to post questions to peers in other states. Also, states may request TA from the NQE through this website. (See the Resources section for a web link to the site.)

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