Understanding the Costs of the DOL Welfare-to-Work Grants Program. WtW Program Profile: Chicago-Maximus


WtW Operator/Program:MAXIMUS, WtW Program

Grant Administrator:Mayors Office of Workforce Development, Chicago

Provider Background:Established in 1975, MAXIMUS is a large, for-profit, health and human services management firm that administers workforce development, welfare-to-work, child support enforcement, managed care programs, and one-stop career centers across the United States.

Target Population:WtW-eligible people

Statistics for the WtW Program Overall Vs. The Cost Analysis

  WtW Program Overall Cost Analysis Period
Period of Operations

4/1/00 to 6/30/02

7/1/00 to 6/30/01

Funding/Costs $2,652,166
(WtW grant/contract amount)
(total estimated costs for one year)
Enrollments Goal: 850 New: 891
Cumulative by end of period: 968
Unsubsidized Job Placements Goal: 400 New: 328
Cumulative by end of period: 354

Welfare-to-Work Program Services

Outreach and Recruitment:Most of the MAXIMUS referrals came from local offices of the Illinois Department of Human Services (IDHS). MAXIMUS staff visited IDHS offices regularly to remind IDHS staff of MAXIMUS services. MAXIMUS also received some referrals from other agencies and through contacts at job fairs. It also had some walk-ins.

Job Readiness and CaseManagement:All participants enrolling at MAXIMUS attended a half-day group orientation led by a case manager. At the orientation, participants received an overview of program services, a basic skills test, and a one-on-one interview. In addition, they completed an individual service strategy plan. The week after orientation, participants began a six-day, six-hour per day job readiness class that provided job search, life skills, and job retention instruction, as well as exercises to build self-esteem. Participants with major employment barriers were not placed in the job readiness class immediately after orientation; instead, they were referred to other providers to address the barriers. In addition, MAXIMUS allowed those participants who did not appear job-ready after completing the job readiness class to repeat the class or to receive individualized instruction from their case manager.

Paid Temporary Employment:Not available

Job Development and Placement:Immediately after completing the job readiness class, participants were placed in the job club, where they received the support of a MAXIMUS job developer and their case manager. The participants reported daily to a resource room equipped with telephones, computers for on-line job search and for preparing resumes and cover letters, and facsimile machines. Participants were also required to contact three to five employers per day. MAXIMUS invited employers to recruit at the job club and received job orders from employers. At the end of each month, the case managers reviewed participants progress.

Postplacement Followup: MAXIMUS staff contacted participants regularly for the first 180 days of employment weekly for the first 30 days, biweekly for the next 60 days, and monthly for the remaining 90 days.

Support Services: MAXIMUS helped participants with transportation, child care, rent, and work-related expenses, such as shoes and uniforms.

Other:Participants had access to the learning lab at MAXIMUS, which had computers equipped with basic skills and literacy-upgrading software.

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