Understanding the Costs of the DOL Welfare-to-Work Grants Program. Program Profile: Boston-Partners


WtW Operator/Program: Partners Health Care (PHC) Employer Partnership

Grant Administrator: Office of Jobs and Community Services (JCS) in the Boston Economic Development and Industrial Corporation

Provider Background: In 1994, Massachusetts General and Brigham and Womens hospitals founded PHC as a nonprofit organization to develop an integrated health care delivery system in the region. In addition to the two founding academic medical centers, the PHC system includes physicians, community hospitals, specialty facilities, community health centers, and other health-related entities. PHC partnered with two local community organizations (WorkSource Staffing and the Jewish Vocational Service) to provide employer-focused, job readiness training and case management services through yearly contracts with JCS.

Target Population: WtW-eligible people who are relatively job ready (that is, have at least 6th-grade literacy skills and strong English-language skills) and have an interest in a career in the health care industry

Statistics for the WtW Program Overall Vs. The Cost Analysis


WtW Program Overall

Cost Analysis Period

Period of Operations

10/1/99 to 9/30/00

10/1/99 to 9/30/00

Funding/Costs $444,871
(second contract year)

(total estimated costs for one year)

Enrollments Goal: 60 Actual: 51
Unsubsidized Job Placements Goal: 45 Actual: 34

Welfare-to-Work Program Services

Outreach and Recruitment:PHC shared the responsibility for outreach with JCS and the career centers. JCS hired an outreach coordinator, conducted direct mailings, and ran advertising campaigns on the radio and on public transit. The PHC coordinator and the case manager from WorkSource, PHCs partner organization responsible for case management services, made presentations and distributed information in the community. The career center staff visited the Department of Transitional Assistance (DTA) offices to distribute flyers and meet with prospective participants. The prospective participants were assessed and screened for their appropriateness for the PHC, first by center staff, later by PHC staff.

Job Readiness and CaseManagement:Jewish Vocational Service was responsible for the training. It used a customized curriculum, which it developed in conjunction with PHC and WorkSource. The curriculum covered both employment-related soft skills and hard skills, such as medical terminology, basic literacy and math skills, and basic computer skills. The curriculum consisted of a seven-week classroom component and a two-week job-shadowing component that ran concurrently with the last two weeks of the classroom component. The participants had two job-shadowing experiences the first could be in any department, the second was matched to the participants area of interest. After they completed training, and while they waited to be placed in a permanent job, participants attended a job club. The PHC coordinator led this club, with the support of a mental health counselor who addressed participants personal and emotional issues.

Paid Temporary Employment:Not available

Job Development and Placement:The PHC coordinator worked with PHC staff to identify job openings in the PHC system. The coordinator worked with PHCs human resources department staff to place participants in permanent jobs in their area of interest and where they would fit best and were needed. Most participants were placed in full-time, entry-level positions at Massachusetts General Hospital or Brigham and Womens Hospital.

Postplacement Followup: Case managers from WorkSource follow up with participants for up to 12 months after enrollment in the program. They help participants access support services and address issues that arise. The case managers are located at the partners training site.

Support Services: Not available. DTA was responsible for providing support services with Temporary Assistance for Needy Families funds.

Other: None

View full report


"report.pdf" (pdf, 643.95Kb)

Note: Documents in PDF format require the Adobe Acrobat Reader®. If you experience problems with PDF documents, please download the latest version of the Reader®