Data were analyzed from call logs completed for each participant. These call logs consisted of five sections: 1) caller profile, including information such as demographic data and location; 2) issues identified, which is a checklist of common problems and risk factors cited by individuals as preceding or prompting their decision to call, 3) resources, which includes information on agencies to which the caller was referred, 4) options discussed, which is a checklist of common types of agencies and sources of help discussed with the caller, and 5) a summary of the call. Data analyzed in this project were limited to items from the caller profile and issues identified sections of the call logs.
The subgroup in which a caller to the hotline is classified (i.e., runaway, throwaway, homeless, contemplating running away, or youth in general crisis) is generally based on the callers self-identification as a person belonging to one of those subgroups. Therefore, to some extent, the subgroup to which a caller belongs may reflect self-conceptualization in addition to their actual housed or non-housed circumstances. If no clear self-identification is made, hotline personnel use the information given by the caller regarding his or her situation to classify the youth.