Supportive Services Programs in Naturally Occurring Retirement Communities. NORC Services Programs and Their Potential Outcomes

The potential outcomes of NORC services programs depend on what needs have been identified, what services are provided, and the level of resident participation in the program. The constellation of services and their scope can vary in their responsiveness to residents' preferences and needs. If the services match resident needs, then participation is likely high. If an internal NORC organization is seeking services from an outside agency or setting up its own services, services will likely be highly responsive to the expressed needs of residents, or at least those residents represented by the NORC organization. If an external agency is providing services, it may be more or less successful at gauging the preferences of residents and meeting their needs. How well residents' preferences are gauged, whether by the internal NORC organization or the external agency, will affect participation and, in turn, outcomes for residents. Because of the dynamic nature of NORCs, a services program's ability to respond to internal communication and to evolve to meet the needs and preferences of residents may be the most important factor in determining the long-term success of the program.

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