Supportive Services Programs in Naturally Occurring Retirement Communities. Case Study Sites

Baltimore's Senior Friendly Neighborhoods (SFN) program is targeted to people age 62 and over and provides case management, information and referral services, preventive health screening, recreational activities, and transportation services. In addition to the AoA grant, SFN receives funding from a combination of foundation grants, the Jewish Community Federation, and membership fees.

Cleveland's Community Options Program uses its AoA grant money to provide technical assistance and support to four new sites across Ohio that are replicating the Community Options program in Cleveland. The original program has been in operation since 1995 and provides information, referral, and activities to NORC residents. It has substantial financial support from building management, a HUD grant, and resident fees.

Philadelphia's STAR NORC Program provides assessment, some preventive health services, case management, access to services, and opportunities to socialize. STAR NORC targets people who are isolated or who might have problems remaining at home. Funding comes from co-op building fees, foundation grants, and AoA.

Pittsburgh's NORC Demonstration Program develops individualized care plans for residents based on comprehensive in-home need assessments and providing information about and referrals to appropriate community services. In addition to its AoA grant, the program receives in-kind contributions from its organizing agencies.

The St. Louis site is using its AoA grant funding to develop a demographic profile of 1,351 older residents in a local NORC and to study the outcomes of seven pilot projects. These studies are designed to determine the service needs and preferences of older residents and to inform the design of a planned services program in the community.

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