Discussions with Ms. Jones and Ms. Gallant took place at their offices. Ms. Cote, who works from her home, met with the researchers at the Division of Licensing and Certification offices. These meetings lasted from one to two hours. Discussions were generally loosely structured with researchers presenting both prepared and spontaneous questions and recording participants' responses in writing.
Follow-up calls were made with two directors of nursing and one assistant director of nursing of the facilities that Ms. Cote recommended, the Director of Communications at the Maine Health Care Association, and Thomas Kane, the state legislator who chairs the Health and Human Services Committee.