State Nursing Home Quality Improvement Programs: Site Visit and Synthesis Report. Participants


Abt staff members Donna Hurd and Leighna Kim spent one day in Augusta, Maine on September 12, 2002. The following individuals agreed to participate in in-person and telephone discussions with the researchers:

  • Division of Licensing and Certification, Bureau of Medical Services
    • Laura Cote RN, Long Term Care Behavior Management Consultant
    • Diane Jones RN, Assistant Director
  • Long-Term Care Ombudsman Program, Bureau of Adult and Elder Services
    • Brenda Gallant RN, State Long Term Care Ombudsman
    • Catherine Valcourt, Legal Counsel
  • Maine Health Care Association
    • Nadine Grasso, Director of Communications
  • For-Profit, Multi-Nursing Chain Facility--65 Beds
    • Assistant Director of Nursing
  • For-Profit Partnership, Multi-Facility Chain Facility--62 Beds
    • Director of Nursing
  • For Profit, Independently Owned Facility--60 Beds
    • Director of Nursing
  • State Representative
    • Thomas J. Kane, Ph.D., Chairman of the Health and Human Services Committee

Laura Cote and Brenda Gallant were the primary contacts for our Maine visit. Ms. Cote and her supervisor, Diane Jones participated in both in-person and telephone discussions. Ms. Cote also provided written information about the behavioral consulting program and a list of directors of nursing who would be willing to speak with us about her services. Ms. Gallant and Ms. Grasso were helpful in providing information on the quality improvement programs enacted as part of the April 2000 omnibus legislation. Ms. Gallant provided copies of the final legislation. Dr. Kane provided valuable information on the development of the legislation.

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