There are two goals identified for the Behavioral Consultative services. The first is that by assisting facilities to provide better services, the risk of abuse and neglect of these residents with problem behaviors will be reduced. Secondly, the number of discharges of these residents from facilities because the facility cannot deal with the resident will also be reduced.
Best Practices, Consumer Satisfaction and Minimum Nurse Staffing Ratios are intended to improve quality outcomes, according the legislative study. Best Practices and minimum staffing were envisioned as means to enhance the lives and safety of the consumers. The committee developing the educational Best Practice programs sought to provide both regulatory and practical guidance for facilities on meeting resident needs. Innovative ideas from nursing facilities were solicited to aid other facilities in maximizing quality outcomes within the confines of limited staffing resources. Contacts in the Ombudsman office believe that a multidimensional approach to measure quality is necessary--no single measure can do an adequate job. They expressed their belief that the consumer satisfaction survey would be one component along with quality measures and enforcement activities to improve quality for Maine long-term care residents.