Screening and Assessment in TANF\Welfare-to-Work: Local Answers to Difficult Questions. TANF Case Managers: Responsibilities, Skills and Training, and Caseload Sizes


In the study sites, primary responsibility for initially determining that a client may have an unobserved barrier to employment rests with TANF case managers. Although many other staff may be involved in the barrier identification process, it is the case manager who is typically responsible for conducting a preliminary assessment or utilizing assessment information to develop a service plan for the client. Often it is the case manager who refers a client to a specialized worker or partner agency for services to remove or mitigate a barrier. Case managers are also generally responsible for monitoring a client’s compliance with her service plan and progress toward achieving self-sufficiency.

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