Role of Intermediaries in Linking TANF Recipients with Jobs: Final Report. Public/Quasi-Public Agencies


A broad range of public agencies act as intermediaries for TANF clients. However, because the relationship between the welfare office or other relevant TANF administrative entity and other public agencies is not always a contractual one, the role public agencies play in helping to link welfare recipients with jobs is easy to overlook. In fact, although we do not classify welfare offices as intermediaries in several of the study sites they perform exactly the same functions as intermediaries. In San Diego, the county human service department operates the TANF employment program in two of the county's six regions. In St. Paul, a specialized unit with the county welfare department acts as an intermediary. In Phoenix, employment services staff conduct a formal two-week job search assistance program and work with employers to identify job openings for welfare recipients.

In addition to these in-house arrangements, some of the sites use other public or quasi-public agencies as intermediaries. For example, several of the sites use local JTPA agencies to provide employment services directly to welfare recipients. This arrangement is especially common in the rural areas. In Hartford, the workforce development board currently provides all case management services to TANF, but these services will be contracted out beginning next year. Cleveland and San Antonio use the local public housing authority as an intermediary. In Uvalde, Texas, the Middle Rio Grand Development Council, a quasi-governmental organization that was started as a commission to work with local elected officials, acts as an intermediary for TANF clients; it also operates the One-Stop Career Center for the county.

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