Role of Faith-Based and Community Organizations in Providing Relief and Recovery Services After Hurricanes Katrina and Rita. Telephone Survey Questionnaire

Form Approved
OMB No. 0990-0318
Exp. Date 10/31/2010

Survey of the Services Provided by Faith-Based and Community Organizations after Hurricanes Katrina and Rita

Hello, my name is . Im from the Public Policy Research Lab at Louisiana State University. We are conducting a survey regarding the help that faith-based and community groups provided to people during and after Hurricanes Katrina and Rita. I would like to talk with you about relief and recovery activities that your organization may have provided because of the storms.

OPTION: If individual asks about sponsorship

The survey is part of a larger study that is being conducted by the Urban Institute, a nonprofit/nonpartisan research organization in Washington, DC. The study is funded by the U.S. Department of Health and Human Services.

ALTERNATIVE FIRST PARAGRAPH WHEN RETURNING CALL:

Hello, my name is and Im from the Public Policy Research Lab at Louisiana State University. Im returning your call about the survey we are conducting about the help that faith-based and community groups provided during and after Hurricanes Katrina and Rita. Thank you for contacting us.

REMAINDER OF TEXT IS SAME FOR ALL PHONE RESPONDENTS

The purpose of the study is to learn about the ways that faith-based and community groups helped in the relief efforts during and after the hurricanes and to help government officials and community leaders learn how to work with these groups in future disasters.

Before we begin, I want to assure you that your answers will be treated in a private manner within the limits of the law. We will not report information that will identify any particular individual or organization. Your answers will be combined with those of other people in organizations that provided similar services.

We appreciate your willingness to participate in this survey. You do not have to answer any questions you dont want to answer, and you may stop at any time.

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless it displays a valid OMB control number. The valid OMB control number for this information collection is 0990-0318. The time required to complete this information collection is estimated to average 20 minutes per response, including the time to review instructions, search existing data resources, gather the data needed, and complete and review the information collection. If you have comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to: U.S. Department of Health & Human Services, OS/OCIO/PRA, 200 Independence Ave., S.W., Suite 531-H, Washington D.C. 20201, Attention: PRA Reports Clearance Officer Alice Bettencourt.

Initial Screener Questions

Before I begin the survey, please tell me:

S1.       Did your organization provide any relief services during or after either Hurricane Katrina or Rita?

            yes no

[Interviewer: If respondent asks, a relief service might be food, water, clothing, temporary housing, family reunification, counseling, etc.]

S2.       Would you describe your organization as a:

            Nonprofit organization or community-based group

            Faith-based organization (such as a church, congregation, or affiliated with a faith program)

            Government agency

[Interviewer: Do not read this last probe. Check if respondent volunteers this information.]

            Something else (describe)

[Interviewer: Some groups may be both non-profit/community-based and faith-based. If so, check both.]

            [Interviewer: If government agency, end the survey.

            This survey is only for community and faith-based groups, so those are all the questions we have for you. I appreciate your willingness to participate. Good-bye.]

 

S3a.     Are you familiar with the hurricane relief efforts that your congregation/organization provided?

            yes (if yes, continue to S4)

            no (if no, ask S3b)

 

S3b.     If no, who should we speak to about your organizations hurricane relief efforts?

Name: Position:

Phone:

[Might be a pastor/leader, congregation administrator, head of the ministry, social services coordinator/manager, executive director, etc.]

Is [name of individual] available now? Can you transfer me to him/her?

                        Can you suggest a good time to reach [name of individual]?

                        Thank you for your time. I will call back later to reach [name of individual].

 

S4.       What is your position at [name of congregation/organization]?

S5.       How long have you been with [congregation/organization name]? yrs. mos.

S6.       How long have you been in this position? yrs. mos.

I. Profile of the Congregation/Organization:

Id like to begin by getting some information that describes your congregation/organization.

Q1.      How many years has the congregation/organization been in existence? yrs mos

            [Interviewer: Answer should refer to the local group (such as the local YMCA), not to a larger umbrella group (e.g., the national YMCA).]

 

For nonprofits, skip to Q4.

For congregations and faith-based organizations, ask Q2 and Q3:

Q2.      You indicated earlier that you were faith-based. What is your congregation/organizations religious affiliation or denomination? [Interviewer: Do not read the list; check category that best fits Rs answer.]

                        Adventist                                              Latter Day Saints/Mormon

                        Baptist                                                  Lutheran

                        Brethren                                               Mennonite

                        Catholic                                                Metaphysical

                        Christian/Churches of Christ                  Methodist

                        Episcopal                                             Orthodox

                        Evangelical Misc.                                  Pentecostal

                        Holiness                                               Presbyterian

                        Independent Fundamentalist                  Other

                        Jewish                                                 

 

Q3.      Approximately how large is the congregation? (i.e., how many members?) (#)

Q4.      Was this the first time that your organization/congregation provided disaster relief services after a hurricane? yes no

Q5.      Did you have any paid staff providing any type of social services [for faith-based groups say: social ministries] before hurricanes Katrina and Rita?             yes no

Q6.      Currently, about how many paid staff members do you have working on hurricane relief efforts this month?

Q7.      Did you have any volunteers providing social services [for faith-based groups say: social ministries] before hurricanes Katrina and Rita? yes             no

Q8.      (If yes) Approximately how many volunteers do you have working on hurricane relief efforts this month?

Q9.      How many hours will the typical volunteer work this month?

II. Services Provided after the Storm

Lets begin by talking about the types of relief and recovery services that your congregations/organization provided during or after the storm.

Q10.    Did your organization/congregation provide any of the following types of immediate services during or shortly after the storms? [check all that apply]

a.       Search and rescue activities             yes          no

b.      Drinking water/emergency supplies  yes          no

c.       Transportation out of the affected areas       yes          no

d.      Temporary housing/shelter              yes          no

e.       Food/meals                                                yes          no

f.        Clothing/household goods               yes          no

g.       Money or in-kind donations for victims        yes          no

h.       First Aid/medical services                           yes          no

Q11.    (If yes) Approximately when did you begin providing these services? Was it:

            during the storm or immediately afterward (that is, the first week after the storm)

            not in the first week but during the first month after the storm

            sometime after the first month

Q12. Are you still providing any of these services? yes no 

                        If no, when did you stop providing these services?

                        After one month

                        After three months

                        After one year

                        Sometime later than one year 

Q13.    Did your organization/congregation provide any of the following services? [check all that apply]

a.       Family reunification/location of missing persons        yes          no

b.      Housing repairs/rebuilding/cleanup               yes          no

c.       Job training/employment services                             yes          no

d.      Child care or school services                                   yes          no

e.       Mental health, counseling, support groups or other trauma services  yes no

f.        Spiritual counseling                                                                         yes no

Q14.    (If yes) Approximately when did you begin providing these services? Was it:

            during the storm or immediately afterward (that is, the first week after the storm)

            not in the first week but during the first month after the storm

            sometime after the first month

Q15. Are you still providing any of these services? yes no

                        (If no) When did you stop providing these services?

                        After one month

                        After three months

                        After one year

                        Sometime later than one year 

Q16.    Did your organization/congregation assist people with the following types of paperwork? [check all that apply]

a.       Applying for welfare

b.      Applying for FEMA claims

c.       Applying for private insurance claims (i.e., homeowners or renters insurance)

d.      Applying for legal services

Q17.    (If yes) Approximately when did you begin providing these services? Was it:

            during the storm or immediately afterward (that is, the first week after the storm)

            not in the first week but during the first month after the storm

            sometime after the first month

Q18. Are you still providing any of these services? yes no

                        (If no) When did you stop providing these services?

                        After one month

                        After three months

                        After one year

                        Sometime later than one year 

Interviewer: Skip Q 19-20, if respondent answered only one type of service in Q10, 13, or 16.

Q19.    Of all the services that you named, which one has been the primary focus of your congregations/organizations efforts?

Q20.    Of all the services you named, which one needed the most staffing or volunteer assistance?

III. Who Received Services:

Next, Id like to ask about the people you helped after the storm.

Q21.    In total, how many people you did you help? [Read options if necessary.]

            <50

            50-100

            101-250

            251-500

            500 1,000

            > 1,000

Q22.    Of these people, approximately what percent of them were:

            [Interviewer: These percentages do not have to add to 100%.]

           

Groups of People                                                                   Percent

            Elderly or disabled                                                                   

            Low-income                                                                            

            Families with children                                                               

            Immigrants or non-English speakers                                         

            Members of your congregation (for faith based)                        

            Your usual client/customer base (for non-faith based)                 

            People who lived outside of your community                              

            Any other specific groups of people                                            

If yes, (specify)

 

IV. Staffing of Services:

Lets talk now about the staffing and volunteers that you used to provide your services.

Q23.    Did you use paid staff to provide services to people in need during the first 3 months after the storm?

            yes no (if no, skip to Q26)

Q24.    (If yes) Approximately how many people worked in this capacity?

            [Interviewer: If R cannot provide a number, ask: Would you say it was]

            1-5

            6-10

            11-20

            >20

Q25.    Compared with before the storm, was this

            a substantial increase in the number of paid staff (more than 10%)

            a modest increase (up to 10%)

             about the same number of paid staff as before the storm

            a modest decrease in paid staff (less than 10%)

            a substantial decrease (more than 10%)

           

Q26.    Did you use volunteers to provide services to people in need during the first 3 months after the storm?

yes no (if no, skip to Q33)

Q27.    (If yes) Approximately how many people worked in this capacity in a typical week?

 (#)

            [Interviewer: If R cannot provide a number, ask: Would you say it was]

            1-25 volunteers

            26-50

            51-100

            >100

 

Q28.    Compared with before the storm, was this

            a substantial increase in the number of volunteers typically used (more than 10%)

             a modest increase (up to 10%)

            about the same number of volunteers as before the storm

            a modest decrease in volunteers (less than 10%)

            a substantial decrease (more than 10%)

           

Q29.    How did you recruit volunteers after the storm (check all that apply)? [Rotate list.]

            Word-of-mouth

            Outreach efforts (e.g., posters, newsletters, flyers)

            Media coverage

            Existing roster of volunteers

            Your congregation/membership   

            Other local organizations or congregations

            National organizations or affiliates

            Web sites

            Other (specify) ­­­­­­­­­­­­­­­­­­­

Q30.    Which of the recruiting activities was the most effective?

Q31.    Did you recruit too many, about the right amount, or not enough volunteers?

            Too many volunteers

            About the right amount of volunteers

            Not enough volunteers

 

Q32.    In using volunteers, did you experience problems with any of the following? (rotate lists)

            Providing housing or food for the volunteers

            Transporting volunteers to the work area

            Volunteers who lacked needed skills or training

            Managing/supervising the volunteers

            Having insurance to cover the volunteers

            Any other problems (specify)

            [Interviewer: Do not read this last probe. Check if R volunteers this information.]

            None of the above; had no difficulties in using volunteers.

V. Networks and Partnerships

Now, Id like to ask about other nonprofits, religious groups, businesses, or government agencies that you may have worked with in providing relief services. 

Q33.    Are you part of a larger organization, or in any way formally affiliated with a religious or other type of organizational structure? [e.g., the Archdiocese, the Southern Baptist Convention, PRC, YMCA]?

                          yes no (If no, skip to Q36)

Q34.    (If yes) What is the name and the location [city, state] of that affiliate? [open, specify]? (name)                         (city/state)

Q35.    Did they help you in any way with disaster relief services?

            yes no

Q36.    Did you work with any other organizations to deliver disaster relief?

              yes no (If no, skip to Q42)

 

Q37.    (If yes) Can you tell me which of the following organizations you worked with [Rotate list]:                              

K-12 schools                                      

Universities                                          

Hospitals                                             

Churches/faith-based orgs                    

Nonprofit groups                                 

Businesses or employers                      

State or local government                     

Federal government                             

 

Q38.    Please give me the name and location [city, state] of the three most important group(s) with whom you worked? [open, specify]

1.      (name) (city/state)

 

2.      (name) (city/state)

 

3.      (name) (city/state)

 

Q39.    Did any of the relief work that you conducted with these organizations involve: [check all that apply]

            Receiving financial support from these groups;

            Referring individuals or families that you were serving to these other organizations;

            Receiving referrals from these other organizations to your organization for services;

            Providing advice or instructions to these other organizations;

            Receiving advice or instructions from these organizations;

            Sharing resources such as space, equipment, supplies, cash contributions, etc

 What things did you share (specify: )

 

Q40.    Were any of these arrangements created because of the storm or were they a continuation of existing relationships that existed prior to the storm?

            new

            continuation of existing relationships

            both (check if this response is volunteered)

Q41.    Would you say that these arrangements worked

                        very smoothly

                        somewhat smoothly

                        reasonably well

                        not too well

                        not at all well

                        mixed experience (check if this response is volunteered)

Q42.    Were there any organizations that you tried to work with but were unable to?

            Yes

            No (skip to Q45)

Q43.    (If yes) Which types of organization were these?

            Nonprofits

            Faith-based

            Businesses

            Government

            Other

Q44.    Why did you have difficulty working with these groups?

VI. Resources

Q45.    Please estimate approximately how much money you have spent to date to provide hurricane relief services?

            ($ amount)

            Dont know; didnt keep records

            Interviewer: If respondent has difficulty giving an amount, prompt R as follows:

                        Was it less than $500

                        $500 - $2,500

                        $2,500 to $5,000

                        $5,000 to $10,000

                        $10,000 to $50,000

                        $50,000 to $100,000

                        $100,000 to $500,000

                        $500,000 to $1 million

                        More than $1million

 

Q46.    Did you charge a fee for any of the relief/recovery services that you provided?

            yes no

 

Q47.    Did you receive financial support for your relief services from any of the following sources? [check all that apply]

                        Individuals (e.g. financial donations)

                        Religious or faith-based organizations (e.g., the Southern Baptist Convention, United Methodist Committee on Relief, etc.)

                        Nonprofit organizations (e.g., Red Cross; United Way)

                        Private foundations

                        Businesses

                        Federal government

                        State or local government

                        Other (please specify)

 

Q48.    Of the sources that you identified, which one provided the most financial support for your relief/recovery services?

 

Q49.    For nonprofits, ask:

                        Excluding these relief services, approximately what is the size of your organizations annual operating budget this year?

                        $

                                    Dont know

                                    Refused

 

            Interviewer: If respondent has difficulty giving an amount, prompt R as follows:

                        Was it less than $500

                        $500 - $2,500

                        $2,500 to $5,000

                        $5,000 to $10,000

                        $10,000 to $50,000

                        $50,000 to $100,000

                        $100,000 to $500,000

                        $500,000 to $1 million

                        More than $1million

  

For congregations/faith-based organizations, ask:

              Excluding these relief services, approximately how much will you spend this year on your social ministry programs?

                        $

                        Dont know

                        Refused

 

Interviewer: If respondent has difficulty giving an amount, prompt R as follows:

                        Was it less than $500

                        $500 - $2,500

                        $2,500 to $5,000

                        $5,000 to $10,000

                        $10,000 to $50,000

                        $50,000 to $100,000

                        $100,000 to $500,000

                        $500,000 to $1 million

                        More than $1million

 

Q50.    Did your congregation/organization apply for any reimbursement from the federal or state government?

                        yes

                        no (if no, skip to Q56)

Q51.    (If yes) Which agency was that? (Specify)

Q52.    How would you describe the process of seeking reimbursement? Would you say it was:

                        Very easy (skip to Q54)

                        Somewhat easy (skip to Q54)

                        Somewhat difficult

                        Very difficult

Q53.    Why do you say it was difficult?

Q54.    Have you received any reimbursement for the services you provided?

                        ­ yes (If yes, skip to Q56)

                        no

Q55.    If no, how long has it been since you first applied for reimbursement? yrs mo

 

VII. Lessons Learned

I have three more questions regarding what you believe are the most important lessons learned from your experiences providing relief services.

Q56.    What went well in your efforts to provide services after the storms?

Q57.    What did not go well or could have gone better in these efforts?

Q58.    What do you have in place now that you didnt have before to use in future hurricanes or other emergencies?

                        Partnerships/collaborations

                        Directories of services (e.g., 211 or 311)

                        Emergency action plans

                        List of volunteers for relief work

                        Other (specify)

 

That completes the survey. THANK YOU FOR PARTICIPATING.

 

View full report

Preview
Download

"report.pdf" (pdf, 555.55Kb)

Note: Documents in PDF format require the Adobe Acrobat Reader®. If you experience problems with PDF documents, please download the latest version of the Reader®