ReWORKing Welfare Technical Assistance for States and Localities. III. Implementing Work First: Advice on Program Administration


Once the basic policies of a work first program have been set, it falls to administrators to put the actual program into place. To do that, they need to hire and train staff, determine how staff functions will be assigned, and clearly communicate the program's message to all staff and service providers. In addition, modifications to management information systems will be required to support the work of staff and provide administrators with the information they need to oversee the program. Administrators must also develop linkages with outside service providers who will work with program participants. Finally, administrators need to understand the costs of their program and to identify strategies to reduce costs. Part III of this guide (sections 14-22) discusses the trade-offs inherent in different management approaches, and provides advice for program managers as they tackle these various challenges in the context of work first.