A Report on the Actuarial, Marketing, and Legal Analyses of the CLASS Program. Appendix E: CLASS Process Flow Chart

10/14/2011

High-Level CLASS Process Design

CLASS Action: Benefit Design

#1 Hire Actuary; leads to #2.

#2 Design Benefit Plans; leads to #18.

#3 Determine Information to the collected from the system; leads to #13.

CLASS Action: Communication

#4 Determine Communication Platforms and Means; leads to #5.

#5 Develop Communication Tools and Messaging; leads to #6 and #9.

#6 Enact Communication Strategy.

CLASS Action: Marketing

#7 Complete an Needs Assessment; leads to #8 and #11.

#8 Hire a Support Contractor; leads to #9.

#9 Develop an Marketing Strategy; leads to #5 and #10.

#10 Enact Strategy.

CLASS Action: IT

#11 IT System Planning; leads to #7 and #12

#12 Hire a Support Contractor; leads to #13.

#13 Design the system; leads to #14.

#14 Develop the System; leads to #15.

#15 Test the System; leads to #16.

#16 Implement the System; leads to #10.

CLASS Action: Benefits Administration

#17 Conduct Analysis; leads to #18.

#18 Develop Program Details; leads to #19, #21, and #25.

#19 Finalize Program Details; leads to #9 and #23.

CLASS Action: Regulations

#20 Prepare for Regulatory Process; leads to #21.

#21 Issue Draft Regulations/Rules; leads to #22.

#22 Get Pulbic Input; leads to #19, #23, and #29

#23 Isue Final Regulations/Rules; leads to #6 and #16.

CLASS Action: FACA Committee

#24 Name FACA Committee Members; leads to #25.

#25 Receive Updates/Provide input into Program Details.

CLASS Action: Office Administration

#26 Become a Recognized Offie; leads to #27.

#27 Finalize Delegation of Authority; leads to #21.

CLASS Action: Program Integrity

#28 Benchmark Against Similar Programs; leads to #29.

#29 Determine CLASS Policies; leads to #30.

#30 Train CLASS Staff on Policies

CLASS Action: Board of Trustees

#31 Name Trustees

For Internal Discussion Only

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