Two states were in the process of developing report cards at the time the study was being conducted. In Texas, the EQRO was assisting the state to finalize a legislatively-mandated MCO report card which will eventually be published on the state's website.
Tennessee was developing their report card from a combination of data from required MCO reports and audit results. At the time of the study, the report card was being used internally by state monitoring staff in MCO oversight. In the future the state expects to integrate the MCO performance data into the larger report card structure for the entire Medicaid managed care program (TennCare).