Promoting Public Benefits Access Through Web-Based Tools and Outreach: A National Scan of Efforts. Volume II: Detailed Summary Tables of Benefits Access Efforts. Virtual Gateway



MA online screener (for multiple benefits) and application, which leverages concepts from PA COMPASS, developed by PA Department of Public Welfare in consultation with Deloitte, along with other features. The Virtual Gateway enables providers to submit on behalf of clients a single online common intake application for up to 13 different services and enables clients to submit on their own behalf an electronic application for SNAP. In addition to providing service to program applicants, the system enables program recipients to check the details of their case by using an online account. The effort was launched in 2004.

Key benefit programs

SNAP; Medicaid; CHIP; WIC; EITC; school meal programs; federal child care assistance

Other benefit programs

Long-term care; women’s health network; Department of Mental Retardation services, Massachusetts Rehabilitation Commission services, veteran services, Massachusetts Commission for the Blind services, Massachusetts Commission for the Deaf/Hard of Hearing services

Key technological components

Online application that can be sent electronically; online screener/benefits calculator

Other key components

Application assistance

Target population

General low-income population

Geographic reach


State/s (abbreviation)


Locality (cities or counties)


Selected sources of information

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