Promoting Public Benefits Access Through Web-Based Tools and Outreach: A National Scan of Efforts. Volume II: Detailed Summary Tables of Benefits Access Efforts. Utah Helps/eREP (Electronic Resource and Eligibility Product)



eREP is an automated, enterprise solution that modernizes and integrates eligibility and benefit calculations for more than 60 social service programs. Utah Helps is the public-facing portal through which the public applies for benefits online.  A key motivation for the effort was to have workers at multiple agencies administer multiple programs so that clients do not have to go from agency to agency to receive benefits. Only some of the programs included in eREP also have online application (TANF, SNAP, Medicaid, CHIP).

eREP was developed using Curam software and implemented in stages. The first module, Utah Cares (a referral Web site to help Utah residents find state and community services) went live in November 2003. The second component, InfoSource (an online policy reference manual for TANF, food stamps, child care and Medicaid programs with links from the eREP system rules) launched in April 2004. Utah began piloting an eligibility screening module at the end of 2004, which resulted in Utah Helps. System enhancements continued through 2009.

Key benefit programs

TANF; SNAP; Medicaid; WIC; LIHEAP; school meal programs; federal child care assistance

Other benefit programs

General assistance; separate state welfare programs; unemployment insurance; child welfare; job training; Head Start

Key technological components

Online application that can be sent electronically; Application and eligibility systems integration

Other key components

None known

Target population

General low-income population

Geographic reach


State/s (abbreviation)


Locality (cities or counties)


Selected sources of information

"State of Utah eREP Project". Presentation at AAFSD, 2006.

printable applications also available online at:


View full report


"index.pdf" (pdf, 396.65Kb)

Note: Documents in PDF format require the Adobe Acrobat Reader®. If you experience problems with PDF documents, please download the latest version of the Reader®