Promoting Public Benefits Access Through Web-Based Tools and Outreach: A National Scan of Efforts. Volume II: Detailed Summary Tables of Benefits Access Efforts. Indiana Division of Family Resources



DFR maintains a website where customers may screen or apply for benefits, as well as report changes and check benefit status. Application data interfaces directly with the eligibility system to streamline tasks for workers. The effort began in 2007. Currently, five of the state’s eight regions are using the online application (, and the state plans to add the online capabilities to the remaining two regions in the future. This effort was developed using Curam software.

Key benefit programs

TANF; SNAP; Medicaid

Other benefit programs

State low-income health insurance program

Key technological components

Online application that can be sent electronically; online screener/benefits calculator; application and eligibility systems integration

Other key components

None known

Target population

General low-income population

Geographic reach

Multiple localities

State/s (abbreviation)


Locality (cities or counties)

5 of the state’s 8 regions; the other 3 use paper applications and traditional business processes.

Selected sources of information

A printable online application is also available, for counties that don't yet have an application that can be submitted online at:


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