Promoting Public Benefits Access Through Web-Based Tools and Outreach: A National Scan of Efforts. Volume II: Detailed Summary Tables of Benefits Access Efforts. HelpWorks (see also Earn Benefits)



Community agencies use HelpWorks to both screen their clients for eligibility for multiple benefit programs and assist them in filing electronic applications. To use the computerized screening tool, clients must work with a trained benefit counselor who helps them learn about the benefits for which they may qualify and how to complete the application process. Jurisdictions that have online applications accept applications submitted electronically.

HelpWorks, developed by Peter Martin Associates (PMA), was purchased by Affiliated Computer Services (ACS) in 2003. ACS licensed the HelpWorks software to Seedco, which marketed it for a few years alongside other services under the name EarnBenefits. In 2006, Lagan, a customer relationship management software vendor, acquired all of PMA—including HelpWorks—from ACS.

Key benefit programs

TANF, SNAP, CHIP, federal child care assistance

Other benefit programs

None known

Key technological components

Online application that can be sent electronically; online application that is printed and submitted on paper; online screener/benefits calculator

Other key components

Outreach conducted by for-profit or nonprofit partners; application assistance

Target population

General low-income population

Geographic reach

Multiple localities

State/s (abbreviation)

OK, NH, formerly in other states as part of Seedco EarnBenefits effort

Locality (cities or counties)

Tulsa, OK (through the Tulsa Community Action Project Benefits Eligibility Network); Statewide in NH

Selected sources of information

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