Promoting Public Benefits Access Through Web-Based Tools and Outreach: A National Scan of Efforts. Volume II: Detailed Summary Tables of Benefits Access Efforts. COMPASS (Commonwealth of Pennsylvania Access to Social Services)



Pennsylvania Department of Public Welfare’s online program that allows users to apply and renew coverage for social services themselves (and the name of the eligibility determination system).

COMPASS was launched in 2001, and offered a joint application for Medicaid and CHIP. In its current form, the site offers applications and renewal options for a variety of programs, and is regularly reviewed by the Department of Public Welfare and Insurance. COMPASS is also linked to a client information database that allows the site to integrate existing client level data with new data to help facilitate the process.

Deloitte has been a key partner in assisting Pennsylvania with developing and implementing this effort. Community based organizations also partner with the state to provide outreach and application assistance through this tool to customers.

Key benefit programs

TANF; SNAP; Medicaid; CHIP; LIHEAP; EITC; school meal programs; federal child care assistance

Other benefit programs

Long-term care; home- and community-based services; mental retardation services; child tax credit

Key technological components

Online application that can be sent electronically; online screener/benefits calculator; application and eligibility systems integration

Other key components

Outreach conducted by for-profit or nonprofit partners; application assistance

Target population

General low-income population

Geographic reach


State/s (abbreviation)


Locality (cities or counties)


Selected sources of information

PA printable application also available at:


View full report


"index.pdf" (pdf, 396.65Kb)

Note: Documents in PDF format require the Adobe Acrobat Reader®. If you experience problems with PDF documents, please download the latest version of the Reader®