Promoting Public Benefits Access Through Web-Based Tools and Outreach: A National Scan of Efforts. Volume II: Detailed Summary Tables of Benefits Access Efforts. ACCESS (Automated Community Connection to Economic Self-Sufficiency) Florida

04/08/2011

Description

In 2004, Florida’s Department of Children and Families (DCF) modernized its approach to administering the SNAP, cash assistance, and Medicaid programs. Known as ACCESS Florida, this new business model changed both the way DCF staff processes applications and manages caseloads, and how clients interact with DCF. The new model was designed to simplify the client application process, reduce administrative costs and increase client access to services.

The state designed its online application for benefits internally, and also incorporated document imaging efforts and several call centers throughout the state. Caseworkers now share the work throughout the state, performing specific functions (intake, case management, etc.) rather than working with a specific caseload. Additionally, customers can receive help completing their online applications from some partner organizations in the community (such as community action agencies, libraries, and local United Way agencies).

Key benefit programs

TANF; SNAP; Medicaid

Other benefit programs

None known

Key technological components

Online application that can be sent electronically; online screener/benefits calculator; application and eligibility systems integration

Other key components

Outreach conducted by for-profit or nonprofit partners; application assistance

Target population

General low-income population

Geographic reach

Statewide

State/s (abbreviation)

FL

Locality (cities or counties)

 

Selected sources of information

http://www.myflorida.com/accessflorida/

http://mathematica-mpr.com/publications/PDFs/FSP_Florida.pdf

http://mathematica-mpr.com/publications/PDFs/family_support/socialservices_CA.pdf

Online printable combined application, as well as links to individual program forms are also available at: http://www.dcf.state.fl.us/ess/agencyforms.shtml

http://srdc.msstate.edu/ridge/files/recipients/08_heflin_final.pdf

Healthy Kids

Description

Online application for Medicaid (for children) and CHIP in Florida.

Key benefit programs

Medicaid; CHIP

Other benefit programs

None known

Key technological components

Online application that can be sent electronically

Other key components

None known

Target population

Families with children

Geographic reach

Statewide

State/s (abbreviation)

FL

Locality (cities or counties)

 

Selected sources of information

https://www.healthykids.org/

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