Promoting Public Benefits Access Through Web-Based Tools and Outreach: A National Scan of Efforts. Volume II: Detailed Summary Tables of Benefits Access Efforts. 2-1-1 Navigator



The 2-1-1 Navigator is an online benefits screener operated by the United Way of Connecticut. This two-minute interactive interview asks follow-up questions on the basis of responses to some initial questions. It then tells the user which federal and state assistance programs he or she may qualify for and how to apply for them.

Key benefit programs

TANF, SNAP, Medicaid, Medicare Extra Help, WIC, SSI/DI, EITC, school meal programs

Other benefit programs

General assistance, prescription drug assistance, property tax and rent rebate programs, Medicare, Medicare Savings Program, state child care subsidy, private charitable fuel program, state energy assistance

Key technological components

Online screener/benefits calculator

Other key components

None known

Target population

General low-income population

Geographic reach


State/s (abbreviation)


Locality (cities or counties)


Selected sources of information on effort


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