Privatization in Practice: Case Studies of Contracting for TANF Case Management. Key Lessons Learned

03/01/2003

Privatization of TANF case management has presented new responsibilities and challenges to all the public welfare agencies in this study. Privatization expands the main duties of public welfare agencies to include procuring contractors, designing contracts, monitoring contractor performance, and coordinating the work of multiple service providers. As is common in new ventures, the agencies made mistakes as they took on these responsibilities. They also learned important lessons in the process. This chapter presents seven key lessons that emerged from the case studies.

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