Privatization in Practice: Case Studies of Contracting for TANF Case Management. Facing the Challenges of Service Provision Under Privatization


Service delivery is fundamentally changed by privatization. Public provision of services typically involves one agency providing most services, with little likelihood of a change in provider. Under privatization, services are provided by multiple agencies, some private and some public, and service providers may change over time. These circumstances pose new challenges to the agencies providing TANF services.

This chapter discusses these challenges and the strategies the study sites use to address them. Section A discusses the factors that complicate ongoing coordination of work between public and private agencies, and strategies to promote and facilitate it. Section B focuses on the issues that arise during the transition from public to private provision of services. The chapter concludes in Section C with a discussion of some issues that arise during the turnover of service providers.

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