Performance Measures in MLTSS Programs: Research Brief. Using Measures to Gauge Performance


Performance measures are a key component of a comprehensive quality improvement strategy. Well crafted performance measures can help states and managed care organizations (MCOs) gauge whether or not established processes are working as planned (process measures) and if members served by the MCO experience good outcomes (outcome measures). Performance measures are also a vehicle for MCOs to provide evidence to the state demonstrating they are meeting the terms of their contracts. States rely on both process and outcome measures in their MLTSS performance measure compendiums.

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