Performance Improvement 2013-2014. What is the Best Method to Evaluate - the Long Term Care Ombudsman Program to Measure Program Efficiency, Effectiveness And Outcomes?


Researchers developed a comprehensive evaluation design of the Administration for Community Living's Long Term Care Ombudsman Program.

The evaluation should address the following evaluation goals: documentation of ombudsman practices, provision of feedback to Federal State and municipal staff about what works and areas for improvement, documentation of the outcomes and impacts of the program, and measurement of program efficiency. The design should have clear methodologies to assess the effects of the program on clients and their families as well as on the policies, procedures and practices at long-term care facilities. The methodology should also allow for the assessment of the effect of ombudsman advocacy and public awareness efforts on system-level polices and municipal and national laws as well as on public awareness and citizen activism. The research process should be interactive and involve both Administration for Community Living (ACL) staff and a technical advisory group made up of researchers and practitioners in fields of aging services, elder abuse/neglect, ombudsman programs, and long-term care systems.

Report Title: Evaluation Study Design for the Long-Term Care Ombudsman Programs Under the Older Americans Act: Research Design Options percent20Evaluation percent20Study percent20Design_01312013.pdf
Agency Sponsor: ACL, Administration for Community Living
Federal Contact: Susan Jenkins, 202-357-3591
Performer: National Opinion Research Center (NORC)
Record ID: 9544 (January 31, 2013)

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"PerformanceImprovement2014.pdf" (pdf, 671.65Kb)

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