Performance Improvement 2013-2014. How Might an Intranet Website be Improved?


The National Institute of Mental Health intranet, “IntraNIMH,” provides employees with a repository of the vast array of administrative policies, procedures, and resources needed to do their jobs (i.e., a “one-stop-shop” for administrative information). This evaluation assessed the IntraNIMH website to determine the extent to which it is easy to use, understand and operate, and meeting the needs of employees.

Usability testing revealed that: 1) participants frequently struggled to complete tasks and often could not find the information they were seeking; 2) most felt overwhelmed by the numerous lists of links provided on each page; 3) participants were frustrated that several resources required them to login; 4) most were not aware that many of the resources were available from the intranet; and 5) most did not see any real value that would motivate them to use the intranet. Evaluators recommended that decision-makers redesign the Information Architecture to make it faster and easier to access information, especially items that most employees need to access.

Report Title: Usability Testing of the Intra-NIMH Web Site

Agency Sponsor: NIH, National Institutes of Health
Federal Contact: Rosanna Ng, 301-496-5367
Performer: SPARK Experience Design
Record ID: 9875 (March 31, 2012)

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"PerformanceImprovement2014.pdf" (pdf, 671.65Kb)

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