Performance Improvement 2013-2014. How Effective is the Customer Service of the Behavioral Risk Factor Surveillance System Program; How Can the System be Made More Efficient and Effective; and What Needs to Change to Make it More Viable?


Contracting staff developed a series of survey questionnaires that were asked of the Division of Behavioral Surveillance staff, the grantees that are funded to implement the Behavioral Risk Factor Surveillance System (BRFSS), and stakeholder customers who provide funding for specific questions on the survey. Surveys were implemented using a controlled website and tallied once all survey questionnaires were received.

Several themes were found to be consistent across the surveyed groups. The main themes included lack of communication and collaboration, lack of understanding of the new BRFSS methodology and future methodological changes, concern about the effect of data processing issues on quality and timeliness, and organizational and funding challenges.

Report Title: BRFSS Evaluation and Needs Assessment: Phase I Final Report
Agency Sponsor: CDC, Centers for Disease Control and Prevention
Federal Contact: Thomas Chapel, 404-639-2116
Performer: Karna, LLC
Record ID: 10208 (May 31, 2013)

View full report


"PerformanceImprovement2014.pdf" (pdf, 671.65Kb)

Note: Documents in PDF format require the Adobe Acrobat Reader®. If you experience problems with PDF documents, please download the latest version of the Reader®