Performance Improvement 2013-2014. How are Web-Based Benefits Access Tools Being Implemented Across the Country to Increase Low-Income Individuals?


This project identified private and public sector benefits access initiatives across the country, and provided in-depth overviews of selected access tools in seven locations. The study involved a scan of existing benefits access initiatives, site visits to explore promising approaches in depth, an issue brief, a multi-agency meeting to present and discuss findings, and a final report.

Web-based tools can increase clients' access to benefits as well as improve program efficiency through reduced caseworker workload and business process reengineering.

Development, implementation, and operational costs vary greatly, depending on a tool's design, the entity developing it, and the staff involved. Study sites used a combination of funding sources, including public funding from federal, state, or local general funds or grants; private funding from foundation or nonprofit grants; and licensing or user fees.

Study sites identified several issues they considered key to successfully sustaining, expanding, and replicating web-based benefits access tools. Challenges included differing program eligibility rules and application requirements, funding limitations, data security issues, and reaching underserved populations.

Report Title: Promoting Public Benefits Access Through Web-Based Tools and Outreach,
Agency Sponsor: OASPE, Office of the Assistant Secretary for Planning and Evaluation
Federal Contact: Alana Landey, 202-401-6636
Performer: Mathematica Policy Research
Record ID: 9660 (January 4, 2012)

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"PerformanceImprovement2014.pdf" (pdf, 671.65Kb)

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