Performance Improvement 2011-2012. What Residual Impacts Remained from a Telephone Care Management Program Eighteen Months After Random Assignment?


Researchers tested a telephonic care management program that tried to encourage depressed parents who were receiving Medicaid to seek treatment from a mental health professional.

Managers effectively engaged people with depression via telephone. The "phone program" was a useful alternative for clients but typically did not lead to in-person treatment. Care managers were rarely able to function as liaisons between clients and clinicians in the community. There were significant barriers to in-person treatment within the target population.

Report Title: Working Toward Wellness Telephone Care Management for Medicaid Recipients With Depression, Eighteen Months After Random Assignment
Agency Sponsor: ACF-OPRE, Office of Planning, Research and Evaluation
Federal Contact: Girley Wright, 202-401-5070
Performer: MDRC
Record ID: 9834 (Report completed November 15, 2010)

View full report


"PerformanceImprovement2011-2012.pdf" (pdf, 701.44Kb)

Note: Documents in PDF format require the Adobe Acrobat Reader®. If you experience problems with PDF documents, please download the latest version of the Reader®