Performance Improvement 2011-2012. What Factors Lead to Absenteeism of Certified Nursing Assistants?


Turnover and absenteeism of certified nursing assistants (CNAs) impose substantial costs on nursing homes and also may compromise quality of resident care. Nursing homes endeavoring to improve quality of care and life for residents rely on a committed frontline workforce. These individuals provide eight out of every ten hours of care residents receive in nursing homes. When workers are more satisfied with their jobs, they are less likely to be absent from work or to quit their jobs. The major advantage of this research over other studies is its use of a nationally representative sample of CNAs within a nationally representative sample of nursing homes. All previous studies have been of local or regional samples that were not representative of the country as a whole.

Wages, benefits, and job demands were associated with job satisfaction. Consistent with previous studies, job satisfaction was greater when nursing assistants felt respected and valued by their employers and had good relationships with supervisors.

Report Title: Nursing Home Work Practices and Nursing Assistants' Job Satisfaction
Agency Sponsor: OASPE-ODALTCP, Office of Disability, Aging, and Long-Term Care Policy
Federal Contact: Marie Squillace, 202-690-6250
Performer: Brandeis University, HHS Office of the Assistant Secretary for Planning and Evaluation, RTI International
Record ID: 9337 (Report issued November 25, 2009)

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"PerformanceImprovement2011-2012.pdf" (pdf, 701.44Kb)

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