Performance Improvement 2011-2012. How Well Do National Suicide Prevention Lifeline Grantee Crisis Staff Complete Suicide Risk Assessments and Follow Up Afterwards?



Through a cooperative agreement, the Substance Abuse and Mental Health Services Administration supports the National Suicide Prevention Lifeline (1-800-273-TALK). Lifeline is a system of toll-free telephone numbers that routes calls from anywhere in the United States to a network of more than 150 certified crisis centers that can link callers to local emergency, mental health, and social service resources. Recently, the Lifeline answered its three millionth call. The crisis hotline services were evaluated by conducting a follow-up assessment of suicidal individuals calling the Lifeline network. The follow up assessment includes an evaluation of the caller's suicide risk status at the time of and since the call, depressive symptoms at follow-up, service utilization since the call, barriers to access, and the client's perception of the efficacy of the hotline intervention.


Results show that over 60% of callers report that the calls were important in keeping them safe. The great majority of those who did not report that the calls were important in this way indicate this was because they had experienced no further suicidal thoughts since the original hotline call.

Report Title: Final Progress Report Hotline Evaluation and Linkage Project Category II
Agency Sponsor: SAMHSA, Substance Abuse and Mental Health Services Administration
Federal Contact: Richard McKeon, 240-276-1873
Performer: Macro International, Inc.
Record ID: 8728 (Report issued March 31, 2010)

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"PerformanceImprovement2011-2012.pdf" (pdf, 701.44Kb)

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